At Gray & Co, we believe that exceptional design is built on a collaborative and transparent process. From the initial enquiry to the final styling, we take care of every detail, ensuring your experience is seamless, stress-free, and tailored to your unique vision.

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1. Initial Enquiry & Consultation

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Your journey with us begins with a phone call or email enquiry. We’ll ask you to complete a client questionnaire and create a Pinterest board showcasing interiors you love. This helps us understand your personal style and aspirations.

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We then schedule a 90-minute paid consultation to discuss your project in detail. During this session, we’ll walk through your project—either in person or via existing plans—and outline the scope of works. Following the consultation, we’ll return to our office to prepare a tailored fee proposal.

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2. Proposal & Onboarding

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We believe in transparency, which is why we charge a fixed fee for our design services rather than a percentage of the build cost. You’ll receive an interior design agreement, complete with a detailed proposal of fees and a payment schedule, for your review.

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Once you’ve accepted our proposal and signed the agreement, we’ll onboard you into our process, creating a digital client portal to keep all documents and communication organised in one place.

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3. Concept Development

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The design process begins with a site measure to model the existing spaces or dwelling.

We then move into:

• Space Planning & Concept Creation: Translating your lifestyle, aesthetic, and functional needs into a cohesive and personalised design vision.

• Mood Boards & Samples: Presenting preliminary concepts using mood boards, physical samples (where possible), and 3D renders of key areas.

• Product Suggestions: Recommending fixtures, fittings, and products for your project.

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We’ll work closely with you to refine and approve the concept before moving forward.

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4. Design Development

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Once the concept is approved, we work to finalise all selections for your project, including:

• Fittings, finishes, and fixtures for all areas.

• Ordering samples and products on your behalf.

• Developing a furniture package, including art and accessories, while incorporating any existing pieces you’d like to keep.

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At the end of this stage, we’ll present all selections for your approval before moving into documentation.

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5. Documentation

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We create detailed technical drawings for your builder, covering every aspect of the interior.

These include:

• Lighting and electrical layouts.

• Joinery plans.

• Plumbing layouts.

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Before sending these documents out to tender, we’ll walk you through each one to ensure everything aligns with your vision.

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6. Builder Engagement

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We’ll guide you in selecting the right builder from our shortlist of trusted professionals, ensuring your project is in capable hands.

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7. Procurement

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We manage the procurement process to ensure all items arrive on-site in the correct order.

This includes:

• Obtaining quotes and coordinating lead times.

• Managing deliveries, access, and quality control.

• Checking all items upon delivery to ensure they’re correct and in working order.

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8. Build Oversight

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During construction, we work collaboratively with the builders to ensure each space is finished to the highest standard and stays true to the approved design vision.

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9. Furniture Procurement & Styling

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From the moment we begin designing your project, we consider furniture and styling.

At this stage, we:

• Finalise furniture selections and manage procurement.

• Track lead times, consolidate deliveries, and manage warehousing.

• Oversee quality control and ensure all items are ready for installation.

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Once construction is complete, we place and style all furniture and décor, creating a fully realised space that’s ready for you to move in and enjoy.

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With Gray & Co, you can trust that every detail will be handled with care, precision, and creativity. Let us take the stress out of designing and building your dream home, so you can focus on the excitement of seeing it come to life.